Refund Policy

1. Eligibility for Refund

Refunds are available under the following conditions:

• You request a refund within 7 days of your initial subscription payment (new customers only).
• The service was not used substantially (no more than 10 active sessions during the period).
• A technical error caused a duplicate or erroneous charge to your account.
• The platform was unavailable for more than 72 consecutive hours due to issues on our end.

Renewal charges for existing subscriptions are generally non-refundable. Please cancel before your renewal date to avoid being charged for the next cycle.

2. Subscription Plans

3. One-Time Payments

One-time payments for add-ons, data packs, or premium feature unlocks are refundable only if:

• The feature was not delivered or activated within 48 hours of payment.
• The feature is materially different from what was described at the time of purchase.

Requests must be raised within 5 business days of the original transaction.

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Fees paid for completed services or consultations.
• Setup, onboarding, or implementation fees.
• Subscription periods that have already elapsed at the time of the request.
• Payments made for third-party integrations or marketplace transactions.
• Promotional or discounted plan purchases (unless a technical error occurred).

5. How to Request a Refund

To initiate a refund, please email us at support@samparkasetu.com with the subject line "Refund Request — [Your Account Name]" and include:

• Your registered email address and account ID.
• Transaction ID or invoice number.
• Reason for the refund request.
• Supporting screenshots or evidence (if applicable).

Our support team will acknowledge your request within 1 business day.

6. Processing Timeline

Once your refund is approved:

• UPI / Net Banking: 3–5 business days
• Credit / Debit Card: 5–10 business days (depending on your bank)
• Wallet payments: 2–3 business days

Refunds are processed to the original payment method. We cannot redirect refunds to a different account.

7. Cancellation Policy

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you will retain access until that date.

Cancelling a subscription does not automatically trigger a refund. If you believe you are owed a refund upon cancellation, please refer to sections 1–3 above and submit a request.

For Enterprise plans, cancellation is governed by the terms in your signed service agreement.

8. Contact

For all refund and billing queries: